Ordering Process

Finding the perfect size

We work directly with the FeetSizr app to scan your feet and create a 3D model of your feet to ensure optimal size and fit. Just download the app, create an account, follow the scanning process and your foot size will automatically be available when customizing a shoe. We offer 3 different types of fit depending on your preference and also include extra insoles. 



Ordering process

Fastlane order vs Standard order

Our standard order production time is 4 weeks and offers the full catalogue of styles, fabrics and customization features. For customers who need a faster turnaround time, we offer Fastlane. Fastlane has fewer styles, fabrics and customization options, but a production time of only 1 week.


Designing your shoe

You have the options to select a fabric and a color for every part (base, tongue, vamp, laces, soles, etc.) of the shoe. Navigate through all the shoe parts and select the desired fabric and color. Once the shoe design is completed, confirm every part by click the ORDER button on the top right corner of the virtual studio.


 You now have all the needed information to design your next masterpiece.


Returns / Refund policy

As made-to-order shoes are all unique custom designs, there is no returns, exchanges or refunds available. All orders are final sales.

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10% Discount! Limited Time offer

Get a 10% off your entire purchase, if you call/text to book your appointment now.

Tel: 514-554-7021

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